Questions

How does telecommunications work?

Telecommunications companies make it difficult BY DESIGN for you to understand you services and more importantly your bills! MOHAWK makes it very simple and will take as much time as needed with you and your business so you understand what you have and WHAT YOU ARE PAYING FOR! Telecommunications can be as simple as one phone and one internet connection set up on your desk, all the way to an entire network of hundreds of phones at multiple locations, managed infrastructure services, various levels of internet connections/speeds and surveillance cameras.

What does a telecom consultant do?

We do it all! We are your go-to-people for everything telecom related, whether it's installation of a new phone system, cleaning up the wiring in your data closet to simply moving a fax machine from one side of your office to another. Think of us as part of your office staff. We help you get the service you need, we personally train you and your staff on how to use new equipment, and much more. We have several customers that we talk to on a weekly basis, whether it's to talk about the Red Sox game or to talk about telecom! Our goal is to build a relationship with you and your business. Anyone can SELL you internet or phone connections, Mohawk gets what you and your business need at a competitive price and with top notch customer service only a phone call away.

What are my different telecom options?

This would be impossible to tell you over the phone, and quite frankly unfair to you and your business. As your telecommunications PARTNER we will meet with you face to face and get to know you and your business, at your location, we will review your business size, your budget, and conduct a needs assessment, call us at 413-729-2000. We will visit your business and take a look at what you currently have and we can present an evaluation for you at no charge.

How many providers "do" I need?

Some of our customers have one provider and some have more than 5. The number of providers are dependent on your business size and how complex your needs are. We have partnered with several providers across the northeast including Comcast, Verizon, AT&T, Access Northeast, New Horizon, Cox and several more. Call today to make an appointment for us to review your telecom needs 413-729-2000.

Who do I call with questions?

When you call Mohawk Communications, there is always a live person to help you with your questions and concerns. Our office is staffed 24 X 7 to assist you with all aspects of your telecom needs and repairs. With us, you will never have to speak to an automated voice or get transferred from department to department before anyone live can help you. You can call us at 413-729-2000 or send us an email at customerservice@callmohawk.com and someone will be there to assist you!